An Evil Necessity To Protect You and Us
All quotes are valid for two weeks from quote date, after this time you may need to obtain a new quote.
A 50% initial deposit will confirm your booking date; until this is received we cannot guarantee that your date will remain available. Your initial deposits t reserves your event date and is non-refundable.
Receipt of your deposit or full payment indicates that you agree to our terms and conditions.
Terms and conditions may change without notice, although we will endeavour to notify you.
Final payment for all wedding orders must be received 4 weeks prior to delivery/pickup (or as otherwise advised), all other orders 2 weeks unless otherwise advised. If payment is not received your order may be cancelled and any deposits forfeited. We must receive the balance by the due date indicated or contract is null and void. Please note: we will not release a cake unless full payment has been received.
Any changes of size, style or flavours of the cake, must be notified at least two weeks prior to final payment and may incur additional charges. (Any changes requested after this date cannot be guaranteed and will be subject to additional charges).
Delivery & Setup (business hours only unless by prior arrangement - 9am – 5pm Mon to Fri, 9am - 12pm Sat):
a. Delivery, within 20km radius of Perth GPO $50;
b. Delivery for all orders outside the 20km radius of Perth GPO an additional fee of $1.50 per Km (calculated on return trip using Google maps);
c. Delivery outside of business hours will incur an additional charge;
d. If setup is required a setup fee may apply
We are not responsible for any damage to the cake/sugarcraft decorations after delivery and/or setup has been completed. You are responsible for providing an appropriate and secure table and a suitable environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of less than 24 degrees (Fondant cakes cannot be refrigerated, as this will cause sweating of the fondant.)
If you or your representatives elect to pick up or have couriered or sent via post the cake/confectionary/sugarcraft decorations, you assume all liability and responsibility for the condition of the cake/confectionery/sugarcraft decorations once it leaves the premises and possession of Sweet Things. If items are posted we cannot assume any responsibility of its condition upon arrival, we recommend you order early and utilize postage insurance.
In order to consider any refund Sweet Things require that the cake/confectionary/sugarcraft decorations in question be returned to Sweet Things for inspection within 24 hours of delivery or pickup. Any complaint not covered by the ‘Fair Trading Act 2010’ will be subject to our discretion with remedies at the discretion of the owner.
If fresh flowers are provided by an outside source, you acknowledge that the fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without permission or compensation to you.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Performance of this agreement is contingent upon the ability of Sweet Things to complete the agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.